Home Agency Status
Dashboard →
Help Center

How can we help you?

Find guides, answers to common questions, and contact support — all in one place.

Getting Started
New to Mappy? Start here
Guides
Step-by-step tool guides
FAQ
Common questions answered
Contact Us
Get in touch with support
Terms of Service
Legal terms and policies
Privacy Policy
How we handle your data
Help
Getting Started Tool Guides FAQ Contact Support
Legal
Terms of Service Privacy Policy
Getting Started

Welcome to Mappy

Mappy is an AI-powered map platform with four tools — Map Maker & Freeform, Measurement Tool, Overlay Comparison, and Route Planner. Here's how to get up and running.

1
Create your account
Go to mappy.app/auth.html and sign up with your email and password. Your account gives you access to all four tools and saves your work automatically across all your devices.
2
Choose your tool
From your Dashboard, you'll see four tools — Map Maker & Freeform (draw maps from scratch or freehand), Measurement Tool (analyse map images with AI), Overlay Comparison (compare two images side by side), and Route Planner (measure distances along a path).
3
Save your work
All tools auto-save every 30 seconds. You can also manually save and give your work a name. Everything appears in your Dashboard so you can come back anytime on any device.
4
Use the AI Assistant
The Measurement Tool has a built-in AI Assistant. Upload a map image, set your scale, and ask natural-language questions like "how long is the main road?" or "what is the area of this zone?" — the AI responds with measurements and confidence ratings.
💡 Tip: Start with the Measurement Tool — upload any map image and ask "how long is the main road?" to see Mappy in action.
Tool Guides

Step-by-step guides

Detailed instructions for each of Mappy's four tools.

🗺 Map Maker & Freeform

✏
Drawing tools
Use the left toolbar to select tools. Pen (P) — freehand drawing. Line (L) — straight lines. Zone (Z) — rectangles. Circle (C) — circular zones. Pin (I) — named markers. Label (T) — free-floating text. Eraser (E) — remove strokes. Select (S) — move, resize, or delete elements.
🎨
Colours and stroke width
Use the colour picker and stroke width slider in the top toolbar. Select an existing element with the Select tool (S) and change its colour or width to update it.
🖼
Adding images
Click the image icon in the toolbar to upload a photo onto your canvas. Use the Select tool (S) to move, resize, or crop the image. Click "✂ Crop image" to enter crop mode.
💾
Saving your map
Click Save map in the top right, give it a name, and it'll appear in your Dashboard. Maps auto-save every 30 seconds. Press Ctrl+S (or Cmd+S on Mac) to save manually.
⌨
Keyboard shortcuts
P = Pen · L = Line · Z = Zone · C = Circle · I = Pin · T = Label · M = Measure · S = Select · E = Eraser. Ctrl+Z to undo. Ctrl+S to save. Delete or Backspace to remove a selected element.

📏 Measurement Tool

1
Upload your map image
Drag and drop or click to upload any map image. Supported formats: PNG, JPG, JPEG, WEBP.
2
Set the map type and unit
Select the map type and your preferred unit. For best accuracy, add a known reference — e.g. "the road at the top is 200 blocks long".
3
Ask your questions
Type natural-language questions like "How long is the main road?" or "What is the total area?" You can add multiple questions at once.
4
Get results and follow up
The AI returns measurements with confidence ratings (High / Medium / Low). Use the follow-up chat to ask more questions without re-uploading.
5
Save your measurement
Click Save measurement to store the results to your Dashboard including your image, questions, and all AI answers.

🔲 Overlay Comparison

1
Upload two images
Upload Image A (base) and Image B (overlay) using the left sidebar upload buttons.
2
Choose your comparison mode
Overlay — drag Image B on top with opacity control. Side by side — view both next to each other. Split slider — drag a divider to reveal each image.
3
Adjust controls
Use the Opacity, Scale, and Rotation sliders. Choose from six blend modes — Normal, Multiply, Screen, Overlay, Difference, and Luminosity.
4
Export or save
Click Export PNG to download the current view. Click Save comparison to save it to your Dashboard.

🛣 Route Planner

1
Upload your map
Upload any map image as the background. Supported formats: PNG, JPG, JPEG, WEBP.
2
Choose your drawing mode
Click points — click to place waypoints one by one. Freehand — click and drag to draw curved paths freely.
3
Set your real-world scale
Enter how many pixels equal one real-world unit. Mappy converts pixel distance into real-world units automatically in real time.
4
Read your distance
The sidebar shows total route distance in both pixels and real-world units, updated live as you draw.
5
Save or export
Click Save route to save to your Dashboard. Click Export PNG to download the map with your route on top.
💡 Tip: For the most accurate route measurements, zoom in on your map image before uploading so the path has more pixels to work with.
FAQ

Frequently asked questions

Quick answers to the most common questions.

Is Mappy free to use?
Yes! Mappy is free to use with no limits. Create an account and get access to all four tools — Map Maker & Freeform, Measurement Tool, Overlay Comparison, and Route Planner — completely free. We also offer a Mappy Pro plan for $2.99/month with additional features.
What image formats does Mappy support?
Mappy supports PNG, JPG, JPEG, and WEBP image formats. For best results, use high-resolution images (at least 800×600 pixels). Very large files (over 20MB) may load slowly.
How accurate are the AI measurements?
AI measurements are estimates based on the map type and context you provide. Accuracy improves significantly when you provide a known reference. Each result includes a confidence level — high, medium, or low.
Are my maps and images saved securely?
Yes. All your data is stored securely using Supabase with Row Level Security — meaning only you can access your own maps, measurements, comparisons and routes. We never share your data with third parties.
Can I use Mappy on mobile?
Yes! Mappy is designed to work on mobile. Map Maker & Freeform has a dedicated bottom toolbar for touch drawing. All other tools are also mobile-friendly. For the best experience, we recommend a tablet or desktop.
How do I delete my account?
Go to your Dashboard → Settings → Account → Delete account. This will permanently delete your account and all your data. If you need help, email us at supportmappy@gmail.com.
What is Mappy Pro?
Mappy Pro is our premium plan at $2.99/month or $24.99/year. It includes unlimited saves, unlimited AI questions, PNG/PDF/SVG export, dark mode and custom themes, full font picker, a Pro badge, priority support, and early access to new tools.
The AI isn't giving accurate results — what can I do?
For better results: (1) Select the correct map type. (2) Add a known reference measurement. (3) Be specific with your questions. (4) Use the follow-up chat to refine answers. If issues persist, contact us at supportmappy@gmail.com.
Can I export my maps?
Yes! All tools have an Export PNG button. Mappy Pro members can also export as PDF and SVG (coming soon).
I found a bug — how do I report it?
Email us at supportmappy@gmail.com with a description and screenshots if possible. You can also reach us on X at @MappyTools.
Contact

Get in touch

Can't find what you're looking for? We're here to help.

Email Support
Get a response within 24 hours on business days.
supportmappy@gmail.com
X / Twitter
Reach us on X for quick questions and updates.
@MappyTools
YouTube
Watch tutorials and feature walkthroughs.
@MappyTools
Response Time
We aim to respond to all emails within 24 hours, Monday–Friday.
24hr response

Send us a message

Legal

Terms of Service

Last updated: June 2026

1. Acceptance of Terms

By accessing or using Mappy ("the Service"), you agree to be bound by these Terms of Service. If you do not agree, please do not use the Service.

2. Description of Service

Mappy is an AI-powered map analysis platform providing four tools: Map Maker & Freeform, Measurement Tool, Overlay Comparison Tool, and Route Planner. The Service is provided "as is" and may be updated at any time.

3. Account Registration

To use Mappy, you must create an account with a valid email address and password. You must be at least 13 years old to use the Service.

4. Acceptable Use

You agree not to use the Service to:

  • Upload illegal, harmful, or offensive content
  • Violate any applicable laws or regulations
  • Attempt to access other users' data
  • Reverse engineer or copy the Service
  • Use the Service for commercial resale without permission

5. User Content

You retain ownership of any content you upload to Mappy. By uploading content, you grant Mappy a limited license to store and process it solely to provide the Service.

6. AI-Generated Results

Measurements and analysis provided by Mappy's AI are estimates only. Do not rely on Mappy measurements for safety-critical or professional applications without independent verification.

7. Pro Subscription

Mappy Pro is a paid subscription at $2.99/month or $24.99/year. Subscriptions auto-renew unless cancelled. Refunds are handled on a case-by-case basis — contact supportmappy@gmail.com.

8. Limitation of Liability

Mappy is provided "as is" without warranties of any kind. We are not liable for any damages arising from use of the Service.

9. Changes to Terms

We may update these Terms at any time. Continued use constitutes acceptance of the new Terms.

10. Contact

For questions, contact us at supportmappy@gmail.com.

Legal

Privacy Policy

Last updated: June 2026

1. Information We Collect

We collect:

  • Account info: Email address, name, and password (encrypted)
  • Content: Maps, images, measurements, comparisons, and routes you create or upload
  • Usage data: How you interact with the Service (anonymised)

2. How We Use Your Information

We use your information to provide and improve Mappy, save and sync your work, send account-related emails, and respond to support requests.

3. Data Storage

Your data is stored securely using Supabase (PostgreSQL) with Row Level Security. Only you can access your own data.

4. Third-Party Services

Mappy uses: Supabase (database/auth), Groq AI (AI processing), Vercel (hosting), Google Fonts (typography), EmailJS (contact forms). We do not sell your data to any third party.

5. Cookies

Mappy uses minimal cookies solely for authentication. We do not use tracking or advertising cookies.

6. Data Retention

Your data is retained as long as your account is active. You can delete your account and all associated data at any time from Settings → Account → Delete account.

7. Your Rights

You have the right to access, correct, or delete your personal data. Contact us at supportmappy@gmail.com.

8. Children's Privacy

Mappy is not directed at children under 13. We do not knowingly collect personal information from children under 13.

9. Changes to This Policy

We may update this Privacy Policy from time to time and will notify users of significant changes via email.

10. Contact

For privacy questions, contact us at supportmappy@gmail.com.